Thank you for shopping with the shop.streamotter.com.
We are currently serving customers within the United States, Canada，Spain, France, Germany, and the UK only. All orders are shipped from our warehouse located at Shenzhen China.
We ship via 4PX, depending on your location and package size.
Orders placed before 6:00 PM (PST), Monday to Friday, will be shipped the next day.
Orders placed after 6:00 PM, on weekends, or holidays will be shipped on the next 1-2 business day.
Processing time: 0–3 business day
Please note that during national holidays, our warehouse may be closed or operate on reduced hours. Orders placed during these times may experience slight delays. We appreciate your patience and understanding.
Canada: 10-20 business days
Delivery times may vary slightly depending on your exact location and carrier operations.
No other hidden fees are charged. Only the product price, shipping fee, and applicable taxes displayed at checkout will be charged.
Free Standard Shipping for orders over $50
VIP Shipping: $7.95
If you experience any delivery-related issues, please contact our customer support team as soon as possible.
Examples include:
Our support team will work with the shipping carrier and assist in investigating the issue.
If a package is confirmed lost by the shipping carrier, we will work with the customer to provide an appropriate resolution.
Depending on the circumstances, we may:
For customers who purchased Seel Worry-Free Purchase Protection:
A package is considered lost only after the carrier has officially confirmed that it cannot be located or delivered.
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping addresses provided by the customer.
If you have any questions, please feel free to contact us.
Email: support@streamotter.com
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