Privacy Policy

1. Policy Statement

At shop.streamotter.com, we are committed to protecting your personal data and maintaining transparency in how information is handled.

This Privacy Policy applies when you visit or make a purchase through our website.

By using our services, you acknowledge and agree to this policy.

2. Categories of Information Collected

We collect information strictly necessary for order processing, delivery, and customer support.

2.1 Information Provided by You

• Full name
• Email address
• Phone number
• Shipping and billing address
• Order details (products, quantity, transaction records)
• Customer service communications

2.2 Automatically Collected Information

• IP address
• Device type and browser configuration
• Pages visited and session activity
• Time spent on website
• Cookies and analytics data

2.3 Payment Information

Payments are processed through secure third-party providers (e.g., PayPal, credit card processors).
We do not store full payment credentials.

3. Purpose of Data Use

Your data is used only for legitimate business purposes:

• Order processing and fulfillment
• Shipping and delivery coordination
• Customer support services
• Transaction confirmation and updates
• Fraud prevention and security monitoring
• Legal and regulatory compliance

We do not use personal data for unrelated purposes.

4. Data Sharing & Processing

We do not sell or rent personal data.

Limited data may be shared with:

• Payment processors
• Shipping carriers (e.g., 4PX, UPS, FedEx)
• Website infrastructure provider (Shopline)
• Legal authorities when required by law

All partners are required to process data securely and only for operational needs.

5. Cookies & Tracking

Cookies are used to:

• Enable core website functions
• Maintain shopping cart sessions
• Analyze website performance
• Improve user experience

Users may disable cookies, but some site functions may be affected.

6. Data Protection Measures

We implement industry-standard safeguards including:

• SSL encryption
• Secure payment gateways
• Restricted internal data access

However, no digital system is completely secure.

7. Consumer Rights (CCPA / GDPR Compliance)

Depending on jurisdiction, users may request:

• Access to personal data
• Correction of inaccurate data
• Deletion of personal data
• Restriction of processing
• Data portability (EU users)
• Right to opt out of data sale (we do not sell data)

Requests can be submitted via contact information below.

8. Data Retention

We retain personal data only as long as necessary for:

• Order fulfillment
• Legal and accounting requirements
• Dispute resolution

Data is deleted or anonymized when no longer required.

9. Third-Party Services

Our website operates using a limited number of trusted third-party service providers to ensure order processing, payment security, and delivery fulfillment.

These include:

• Shopline – website hosting and technical infrastructure
• PayPal (including ACDC processing services) – secure payment processing and transaction authorization
• UPS – shipping and delivery services for order fulfillment

We also operate our own internal warehouse facilities for inventory storage and order preparation.

Data Responsibility Clarification

Each third-party service provider operates under its own privacy and security policies.

We are not responsible for:

• Their independent system operations
• Service interruptions or delays caused by external carriers or processors
• Policies or procedures outside our control

However, we only work with recognized and compliant service providers to ensure secure transaction handling and delivery.

10. Policy Updates

This policy may be updated periodically.
The latest version will always be posted on this page.

11. Contact Information

If you have any questions or requests regarding this Privacy Policy, please contact:
support@streamotter.com